Policies at the Moody Gardens Spa

Enjoy Our Galveston Spa

CANCELLATION

Please provide 24 hours notice to cancel your appointment to avoid full charge for services not rendered. For parties of five or more, we request 72 hours advance notice to avoid full charges.

UPON ARRIVAL

Please arrive at least 20 minutes prior to the scheduled appointment. In order to accommodate our guests in a timely manner, service begins and end on time.

GUEST QUESTIONNAIRE

Upon arrival, please take a moment to fill out our guest questionnaire. We ask you share any medical concerns or injury that you may have experienced in the past two years, including any chronic conditions.

ATTIRE

Arrive as you wish. The spa provides locker, shower sandals and robes on loan. Please deposit these items in the hampers as the services conclude.

ETIQUETTE

Staff will escort you through your experience. For your modesty, your comfort level is ensured at various points, as you lay completely draped by linen during your service. Please do not hesitate to share comments that may better serve at any time. We strive to accommodate gender requests. Please share your preference at the time of scheduling your service.

SERVICE CHARGE

There is an automatic 20 percent service charge added to each service rendered. We are confident you will be satisfied with our services. Should you have a concern, management will gladly assist appropriately.