In response to the coronavirus (COVID-19), we are adjusting our policies to allow for more flexibility during this situation.
Existing reservations for upcoming travel between now and April 30, 2020:
Reservations for arrivals between now and April 30, 2020, can be changed or canceled at no charge up to 24 hours before arrival.
New reservations for any future travel:
Reservations made between now and April 30, 2020 – for any future arrival date – can be changed or canceled at no charge up to 24 hours before arrival.
Due to a high call volume, please email us at [email protected] to make any reservation changes. Voicemails will be returned within 24 hours. Our reservation office hours are 9 a.m. to 6 p.m. Monday through Saturday until further notice.
We are advising guests who booked via online travel agents or other third parties to contact their provider for assistance.
Thank you so much for your patience with us during this time.